Terms & Conditions
BOOKING POLICY
Classes at Coast will be available to book up to one (1) week in advance on a rolling schedule. In order to book, you must have valid class credits and/or an active monthly membership with a credit card on file.
Need class credits? Make an account and purchase them here.
CHECKING IN
When you get to the studio, we’ll need you to check in for class to ensure your bike is reserved. This can be done in one of two ways:
- Approach the front desk upon arrival OR
- Download the Coast app. When you’re within 100 meters of the studio, you’ll be able to check in from your phone. The Coast app is available for download on both iPhone and Android devices.
Please note that the front desk will release bikes to people from the waitlist exactly two (2) minutes before class begins. If you’re running late, call us so we can hold your bike.
CANCELLATION POLICIES
You are able to cancel yourself out of class via our website, through the mobile app, or by calling us at the studio up to four (4) hours before class begins. As an example, if class is at 6:00 pm, you would need to cancel yourself before 2:00 pm on the same day to avoid penalties.
If you booked a bike using a class credit and cancel after the designated window, you will forfeit the class credit.
If you booked a bike using an unlimited membership and cancel after the designated window, you will be charged $18.
NO-SHOW POLICIES
If you booked a bike using a class credit and no-show, you will forfeit the class credit.
If you booked a bike using an unlimited membership and no-show, you will be charged $26.
WAITLIST POLICY
Each rider is responsible for their placement on the waitlist. Should you get into class from the waitlist, the same late cancellation and no-show policies are in place, so please be aware of those policies if you’re booking multiple classes.
RETURN AND EXCHANGE POLICY
All class credits are final sale. No refunds.
You can cancel an unlimited membership at any time, but no prorated refunds will be available. Rider is responsible for keeping track of expiration and/or auto-renew dates.
If you purchased a retail item from Coast, you can return said item within seven (7) days for your money back or within thirty (30) days for store credit. The item must be in new condition with the tags still attached. No returns will be permitted after thirty (30) days.
UNLIMITED MEMBERSHIPS
By creating an account and purchasing a membership, you authorize Coast to, on a recurring basis, automatically charge the debit or credit card account I specified, for monthly payments due on my unlimited auto-debit plan associated with my account. These charges will not exceed the amount shown on my auto-debit contract and/or in connection with cancellation fees according to the Coast cancellation policy.
WHAT TO EXPECT IN CLASSES AT Coast
Coast conducts high-intensity, indoor cycling classes, utilizing indoor cycling stationary bikes and hand weights. Music may contain explicit language and temperatures may reach 85°. Be aware that riding an indoor cycle with little to no resistance can be harmful and result in injury, so please keep resistance on the bike at all times.
Additionally, to avoid any injury, we ask that you remove your indoor cycling cleats when you’re not in the Coast Blue Room. They are not made to walk in and can easily break or cause you to slip if not careful.
PRIVACY STATEMENT
We at Coast are committed to protecting your privacy. This privacy policy outlines the type of information we receive and collect when you use the features on our website as well as some of the steps that we take to safeguard the information. We do not sell your information to anyone.
COLLECTION OF INFORMATION
We collect personally identifiable information, such as names, phone numbers, postal addresses, email addresses, credit card information, and etcetera when it is voluntarily submitted by our members and/or visitors. If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept sole responsibility for all activities that occur under your account or password.
Registration of minors (ages 12-18) must be completed in person at one of our studios with a parent or legal guardian present. Coast does not seek or share personal information from minors through this website.
Your personally identifiable information is kept secure. Only authorized employees, agents, and contractors who have agreed to keep information secure and confidential have access to this information. All emails, phone calls, mobile text messages, and newsletters from this site allow you to opt out of future marketing communication. We use industry-standard efforts to safeguard the confidentiality of your personal information, including the use of firewalls and secure sockets layer software where appropriate. We do not sell your information to anyone.
Coast reserves the right to refuse, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
WAIVER AND RELEASE
When you visit Coast or send emails to us, you are communicating with us electronically, and therefore consent to receive communications from us electronically and via SMS text message. We will communicate with you by email, text, or by posting notices on this website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
By signing up for and/or attending Coast classes, events, and using Coast’s equipment, you hereby agree that there are certain inherent risks and dangers in indoor cycling and exercise and in using our facilities and exercise equipment. Please be aware that riding an indoor cycle with little to no resistance can be harmful and result in injury. Please keep resistance on the bike at all times. In consideration of being allowed to participate in and access the classes and equipment provided by Coast, in addition to the payment of any fee or charge, you hereby (1) agree to assume full responsibility for any and all injuries or damage which are sustained or aggravated by you in relation to the classes and equipment, (2) waive, release and forever discharge Coast, its officers, agents, members, employees, representatives, and all others from any and all responsibility, claims, rights, causes of action and/or liability from injuries or damages to your person or property resulting from your participation in and use of the classes and equipment, and (3) represent you have no medical or physical condition which would prevent you from attending and/or using any of Coast’s classes and equipment and/or put you in any physical or medical danger, and have not been instructed by a physician not to do so. In addition, if in the opinion of Coast staff, you would be at physical risk using Coast’s classes and equipment, you will be denied access to Coast until you present an opinion letter from your medical doctor, at your sole cost and expense, specifically addressing Coast’s concerns, and stating that Coast’s concerns are unfounded.
Coast may photograph and record you. They may publish and distribute these photographs and recordings in connection with your participation in Coast activities and your attendance at Coast facilities. By acknowledging these terms, you agree and consent that Coast may display these photographs and recordings through our website and social media channels.
COVID-19
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By visitingCoast, you voluntarily assume all risks related to exposure to COVID-19.
INTELLECTUAL PROPERTY RIGHTS
Use of the graphics, logos, designs, page headers, button icons, scripts are service marks, trademarks, etc. on this website without the prior written permission of Coast is strictly prohibited.
DISCLAIMERS
In no event shall Third Coast DTX dba Coast, its officers, directors, employees, or agents, be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any (1) errors, mistakes, or inaccuracies of content, (2) personal injury, illness or property damage, of any nature whatsoever, resulting from your access to and use of our website, (3) any unauthorized access to or use of our secure servers an/or any and all personal information and/or financial information stored therein, (4) any interruption or cessation of transmission to or from our website, (5) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through our site by any third party and/or (6) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the Coast website, whether based on warranty, contract, tort, or any other legal theory, and whether or not the company is advised of the possibility of such damages. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.
You specifically acknowledge that Coast shall not be liable for user submissions or the defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you.
Third Coast DTX dba Coast may revise these terms and conditions by updating this posting. By using this Website, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then-current Terms and Conditions.
